Tech Support

This page is currently being edited and updated, more information will be made available as quickly as possible.

Signing into a school account Chrome on a Desktop Computer or Laptop

The linked PDF will explain how to sign into your school account on a Windows PC (or Apple computer).
Key concepts: Link Data / Open a new tab and click the apps icon / Allow sync / Shared Computer Accounts.

Students can use most parts of this Portal without specifically being logged into their school account.

However you will need to sign in to your school account, to check for any emails from your teacher, to create content within your Google for Education (GSuite) account, or to connect to your Google Classroom.

Students: Forgotten Password
or Username (email address)

Check with you teacher first. If you need a password reset, this request will need to go through your teacher.

Parents/Guardians - For more information, see collapsible link below: 'How to Access your account from home'

Collapsible: Support Info boxes

General Note: Posted on the school Facebook Page - 25th March

Students can access their school Google for Education accounts from home by typing in their school provided username
to help form their email address,
and their password (allowing them to sign into the Chrome browser sign, Gmail or Google Docs etc).

Students will need to check their email to find the link to the Distance Learning Portal.
If their teacher is asking them to sign into Google Classroom, the teacher will provide a code.

At this stage the Portal is our primary delivery source for learning support (not specifically Google Classroom).
Students only need access to a Chrome browser on any device.


How to Access your account from home

Students can access their school accounts from home by using their school provided username to help form their email address.

For example Taika Waititi
His username would be twaititi
His full email address: twaititi@otuinter.school.nz (as required to sign into the Chrome browser, a Chromebook or Gmail etc).

Taika's password will be as provided by the school (probably a 2 or 3 word phrase, like hot dog)
Note: Some usernames do not fit our standard practice due to duplicates or individual student needs.
Contact your teacher, if you are not sure.

Students will have the best experience using the Distance Learning Portal, if they are signed into
a Chrome browser on a Windows PC, Apple Laptop or Chromebook (signed in on a mobile device should also largely work).

Most aspects of the Distance Learning site will be accessible without needing to be signed in to a school account.
However, the writing task and topic prompt is currently limited to signed in Intermediate accounts (signed in users).
We will try to get that changed ASAP, to remove further barriers to learning.

Instructions for signing into a school account on laptop or desktop computer can be found on the support page: https://distancelearning.otuinter.school.nz/support

If students have forgotten their account details:
- Please reach out to your teacher first via email.
- Year 8 teachers will only know the password for any students new to the school this year.
They can contact our support staff for a password reset,or account detail confirmation.


Chromebook basic troubleshooting

Power cycling a Chromebook can sometimes solve hardware issues.
Press the Refresh button (curved arrow) and Power buttons simultaneously to force a restart.

Some Chromebook models have a reset hole, usually located on the bottom of the device. Use a paperclip to reset.

Otherwise
Hold the Power button until the Chromebook turns shuts off.
Then turn it back on.

If the Chromebook won't turn on, plug it into a power cable.
Check that it is getting power.
Leave to charge for an extended time.
Unplug
Follow the power cycling steps, if it will not turn on.

Screen issues
Try plugging the Chromebook into an HDMI cable (or C to HDMI adapter or cable if you have one).
If the screen displays on another device (such as a TV), try power cycling.

Chromebooks Deeper troubleshooting

Please do not open up a Chromebook that is currently under warranty, or perform work on a Chromebook plugged into power.
Anything that you try here is at your own risk.

Google Support: Fix hardware and system problems

Google Support: Connection Problems