Students can access their school Google for Education accounts from home by typing in their school provided username
to help form their email address, and their password (allowing them to sign into the Chrome browser sign, Gmail or Google Docs etc).

Students will need to check their email to find the link to the Distance Learning Portal.
If their teacher is asking them to sign into Google Classroom, the teacher will provide a code.

At this stage the Portal is our primary delivery source for learning support (not specifically Google Classroom).
Students only need access to a Chrome browser on any device.

Students can access their school accounts from home by using their school provided username to help form their email address.

For example Taika WaititiHis username would be twaititiHis full email address: twaititi@otuinter.school.nz  (as required to sign into the Chrome browser, a Chromebook or Gmail etc).

Taika's password will be as provided by the school (probably a 2 or 3 word phrase, like hotdog)Note: Some usernames do not fit our standard practice due to duplicates or individual student needs.Contact your teacher, if you are not sure.

Students will have the best experience using the Distance Learning Portal, if they are signed intoa Chrome browser on a Windows PC, Apple Laptop or Chromebook (signed in on a mobile device should also largely work). 

Most aspects of the Distance Learning site will be accessible without needing to be signed in to a school account. However, the writing task and topic prompt is currently limited to signed in Intermediate accounts (signed in users). We will try to get that changed ASAP, to remove further barriers to learning.

Instructions for signing into a school account on laptop or desktop computer can be found on the support page: https://distancelearning.otuinter.school.nz/support

If students have forgotten their account details:- Please reach out to your teacher first via email.- Year 8 teachers will only know the password for any students new to the school this year.  They can contact our support staff for a password reset,or account detail confirmation.

Power cycling a Chromebook can sometimes solve hardware issues.
Press the Refresh button (curved arrow)  and Power buttons simultaneously to force a restart.

Some Chromebook models have a reset hole, usually located on the bottom of the  device. Use a paperclip  to reset.

Otherwise
Hold the Power button until the Chromebook turns shuts off.
Then turn it back on.

If the Chromebook won't turn on, plug it into a power cable.
Check that it is getting power.
Leave to charge for an extended time.
Unplug
Follow the power cycling steps, if it will not turn on.

Screen issues
Try plugging the Chromebook into an HDMI cable (or C to HDMI adapter or cable if you have one).
If the screen displays on another device (such as a TV), try power cycling.

Please do not open up a Chromebook that is currently under warranty, or perform work on a Chromebook plugged into power.
Anything that you try here is at your own risk.

Google Support: Fix hardware and system problems 

Google Support: Connection Problems

• Webpage loads slowly

• "This webpage is not available"

• "Aw, snap!"

• "The following plug-in has crashed..."

• Supported file types and external devices

If you're still having problems, ask our experts in the help forum or contact your manufacturer.