Tech Support

WiFi issues at school : Check my wifi

Signing into Chrome on a Home Device

All the steps required are in the links below:

1. On a Computer (Desktop or Laptop) - Start by turning on sync from the profile icon in Chrome (click the circle by the 3 dots, top right corner).See the PDF link below, if you are using an older version of Chrome.

2. Also click Link Data, when asked.

3. The link has instructions for multiple device types.

https://support.google.com/chrome/answer/2364824?hl=en&co=GENIE.Platform%3DDesktop

Students sign in using their full school email address (usernames are created from their unique enrolment number). e.g. 22000@otuinter.school.nz

If students want to use a mobile or tablet, they might need to download Google Classroom, Docs and GMail then sign in with their school account.

If a student is already using GMail for a personal account: How to add a second school account.

https://support.google.com/mail/answer/8494?hl=en&co=GENIE.Platform%3DDesktop

Note: usernames: need to have @otuinter.school.nz
e.g. 21000@otuinter.school.nz or jsmith@otuinter.school.nz

Info from 2020: Chrome has changed, however these visual instructions might still be help for older devices.
The linked PDF will explain how to sign into your school account on a Windows PC (or Apple computer).
Key concepts: Link Data / Open a new tab and click the apps icon / Allow sync / Shared Computer Accounts.

Students can use most parts of this Portal without specifically being logged into their school account.

Students will need to sign in to their school account to check their school email, use Google Classroom or single sign into sites that require their school account.

Students: Forgotten Password or Username (email address)

Check with you teacher first. If you need a password reset, this request will need to go through your teacher.

Parents/Guardians - For more information, see collapsible link below: 'How to Access your account from home'

Collapsible: Support Info boxes

Students: Signing into your Google Account.

To sign into your school Google account from home, you'll need a Chrome browser on any device (MS Edge will work as an alternative).

Here's what to do:

Go to the Google sign-in page.
Enter your full school email address, which is your school-provided username followed by @otuinter.school.nz (for example, 25000@otuinter.school.nz).
Enter your password.
Once you are signed in, you can access tools like Gmail, Google Docs, and more.

Keep in mind:
Your teacher will provide a code if they want you to sign in to Google Classroom.

Chromebook basic troubleshooting

Restarting Your Chromebook

If you're having trouble with your Chromebook, a simple restart can often fix the problem.

To do a force restart, press the Refresh button (the curved arrow) and the Power button at the same time.
If that doesn't work, press and hold the Power button until the Chromebook completely turns off, then press it again to turn it back on.

Hardware Reset

Some Chromebooks have a physical reset hole. Check the bottom of your device for a small hole and use a paperclip to press the button inside.

When Your Chromebook Won't Turn On

Plug it in. Make sure the power cable is securely plugged into both the Chromebook and the wall outlet.
Let it charge. Leave the Chromebook plugged in for a long period to ensure it has enough power.
Try a restart. After charging, unplug the Chromebook and try the restart steps mentioned above.

Troubleshooting Screen Issues

If your screen isn't working, you can check if the issue is with the display itself.

Connect your Chromebook to an external monitor or TV using an HDMI cable. You may need a USB-C to HDMI adapter or cable.
If the screen appears on the TV, try force restarting your Chromebook. The problem may be with the built-in screen, not the computer's core functions.

Chromebooks Deeper troubleshooting

Warning: Do not disassemble any Chromebook that is still under warranty. Do not perform any work on a Chromebook that is plugged into a power source.
Any actions you take are at your own risk.

Google Support: Fix hardware and system problems

Google Support: Connection Problems